Director Product Management (Healthcare Vertical: Payer Experience)

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionAs a Director Product Management at Publicis Sapient, you act as your clients’ trusted advisor inleading the overall vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaboratewithclientsundertaking major Digital Business Transformation (DBT)engagements to understand their business, end-customerneeds, and then constantly deliver valuewith fast increment cycles.Your Impact:Partnerwith client(s), strategists, experience leads, and architectsto framebusiness goalsandvalue pools from which we can shape product propositionsthatprovide transformative business outcomes and customer experienceGain deep insight into client’s problems and become a trusted thought partner and advisor to senior client executives and ensure high levels of client satisfactionDevelop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking toolsEstablish customer journey mapping to guide product development; then validate that learning with user testingRepresent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options through customer centricity and applying design thinking.Develop solution hypotheses iteratively, based on user research, and industry and market trend analysisTranslate product vision into a roadmap containing well-defined, prioritizedfeatures that will realize the product vision andvalue. Specific emphasis on:Ability to be “hands on” when needed especially as it relates to problem solving and generation of business solution optionsAbility to work closely with the team, including modeling and rapid prototyping in instances where complex business features require it for progressing furtherValidate and present the business case to the C – level executives and lead business reviews to ensure the team prioritizes the right features. Specific emphasis on:Navigating the client stakeholder landscape to solve issues and build consensus on solutionsBeing politically savvy and able to maneuver amongst business and IT stakeholders and/or across various levels of client stakeholders (PO, Directors and VPs)Strong ability to distil and abstract information for consumption (especially as it relates to solution options, complex business issues) by the relevant audience (such as client’s operational and commercial business owners)Serve as a voice of the customer among the cross-functional team, always understanding the customer needs. Specific emphasis on:An ability to communicate to stakeholders at various levels and functions within the organization i.e., be able to tune the message and connect with both, operational and commercial stakeholders and/or with client BAs and executive business sponsorEstablish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes. Specific emphasis on:Problem solving, an ability to rapidly assimilate the information on the issue being discussed (the individual is not expected to understand every detail), pull in the appropriate stakeholder, outline a resolution path to get to desired business outcomesMasterfully apply Lean Agile practicesand frameworksCollaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives. Specific emphasis on:Managing overall Product direction across releases, tracks of work and business areasAdept at escalating and resolving areas of ambiguity (with team and clients) including discussions on business scopeCollaborate with system architects to envision and prioritize system enablers. Specific emphasis on:Understanding of the underlying technology and architecture to engage in meaningful discussions with system architects and development leadsRepresent industry best practice and market trends to assist the client in maintaining competitive advantageBuild and maintain a trusting relationship with theclient, teams, and vendors; develop influence without authority. Specific emphasis on:Team communication and messaging, being able to articulate overall direction and path forward concisely and to a large teamAbility to hear opinions and think through solution options and get closure across stakeholders.Being a patient listener, ability to listen and assimilate inputs from a variety of stakeholdersAn ability to remain calm and maintain composure in demanding client and team situationsWork with Publicis Sapient regional leadership and capability leaders to drive organic growth through trust and value-led relationships with the key client stakeholders responsible for digital transformationParticipate in sales pursuits and business development and contribute toward business growth in the region through prospect cultivation, account plan development and value demonstration activitiesInspire, lead, and mentor, a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services. Specific emphasis on:Be a team player, have the ability to work closely and improve the effectiveness of SPOs, BAs and POs (both Publicis Sapient and client personnel on the team)Act as an enabler to the team, give them autonomy to take decisions, outline paths and then be able to build consensus & take them along the journeyQualificationsProven success in implementing Agile methodologies within the healthcare vertical, with a focus on payer-related projects.Demonstrated expertise in navigating payer dynamics and comprehensive understanding of healthcare reimbursement systems, ensuring strategic execution of initiatives in this complex environment.Significant industry knowledge and thought leader-level abilities with, and a proven record of success directing B2C and B2B in professional consulting services or corporate roles, helping companies define and evaluate product strategies and portfolios, reflecting market, competitive and other external drivers.Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organizationExperience working with a multi-disciplinary team on customer-focused products and servicesProven ability in collaborating and leading Program Increment (PI) cyclesProven ability to prioritize multiple demands and obtain buy-in from stakeholdersPractice in workshop facilitation to cultivate the ideationAbility to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature incrementsProven track record of working with senior client stakeholder and diverse teams as a servant leader and steward of economic and customer value. Specific emphasis on:Ability to work with globally distributed teams. An awareness of cultural and work style nuances that need to be managed in such team settingsMastery in leading change and inspiring others to change behaviorsInfluencer in continuous learning and innovationSet Yourself Apart With:Certified SAFe Product Owner/Product Manager designationCertified Agile Product Manager designationAdditional InformationPay Range: $178,000-$267,000Benefits of Working Here:Flexible vacation policy; time is not limited, allocated, or accrued15 paid holidays throughout the yearGenerous parental leave and new parent transition programTuition reimbursementCorporate gift matching programAs part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.
#J-18808-Ljbffr