General Manager

FirstService Residential is looking for a General Manager to join our team! The property is located on the Upper East Side (Sutton Place). Job responsibilities include, but are not limited to, the following:Oversees all staff and building operations of a cooperative property; including onsite Assistant Property Manager.Act as main point of contact with the Board of Directors.Responsible for leading Board of Director meetings by keeping focus on the agenda created.Prepare Board meeting minutes in a timely and professional fashion.Submit board meeting “agenda packages” to Board as required but at least five days prior to meetings.Responsible for handling emergency situations and crisis management.Supervision and training of building staff members (union and non-union).Conduct thorough interviews for potential building open positions. Responsible for the coordination of background checks of potential new hires.Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.Impose progressive disciplinary action if and when required.Responsible for the development and implementation of building staff work schedules.Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.Monitor the cash and reserve funds of the property.Responsible for final review of operating statements and monthly financial reports.Actively participate in budget preparation.Assist the property accountant in the presentation of the annual budget to the Board of Directors.Keep track of property financial variance reports.Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital.Responsible for overseeing building repairs and apartment alterations.Approve payment of vendor invoices via accounts payable software, Avidxchange.Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts.Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations.Responsible for taking immediate action to resolve new violations.Ensure that old violations of record are resolved on a timely basis.Ensure implementation of security and safety safeguards and procedures for portfolio of properties managedPerform daily routine property inspections to ensure building safety, maintenance, cleanliness, etcResponsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.Responsible for requiring proper vendor insurance with BCSResponsible for the maintenance requirements of the properties’ physical plants, i.e. boiler conversions, HVAC, etc.Interface with all internal department personnel (accounting, compliance, closings, etc.).Maintain and organize electronic and paper tenant and building files.Respond to all communications (phone, email, etc.) in a timely and professional manner.Be familiar with critical provisions of client management contractsMaintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting.Perform routine site inspections.Five (5) – Seven (7) years’ experience in New York City luxury residential condominium and cooperative property management.Must have superior verbal and written communications skills and proven customer service exposure.Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.Must be extremely organized, consistent, and flexible and adaptable to change.Proven leadership and teamwork skills and attributes.Demonstrated experience in large, complex accounts with multiple clients and stakeholders.Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.Excellent time management skills to meet deadlines and display efficiency.Working knowledge of Microsoft office and Windows environment necessary.Experience with property management software, AvidXchange, Yardi, BuildingLink, ClickPay is a plus.

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