General Manager

Vertin Munson Funeral Home & Cremation Services and Joseph Vertin and Sons Funeral HomeWahpeton, ND and Breckenridge, MNVertin is seeking an extraordinary funeral director/leader who will manage a team of funeral directors, support staff and daily operations. You will have the opportunity to implement processes that promote exceptional service and create outstanding customer experiences, all while serving the needs of the communities you serve. You will lead your team with integrity, empathy, positivity and accountability.Vertin is a progressive organization dedicated to our caregivers and upholding high standards of care. As a leader in this role, you will have access to exceptional mentoring and professional development opportunities.ESSENTIAL DUTIES AND RESPONSIBILITIESLocation ManagerEnsure appropriate and equitable staff schedules for call coverage, services, events, meetings etc.Manage employee performance using established metrics and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly. Hold staff accountable for metrics and performance goals.Schedule and lead regular staff meetings, as defined by the Vertin Business Model and management processes.Ensure active participation by all employees in the communities they serve.Review and enhance current activities and marketing efforts.Understand the budget and ensure goals are met.Prioritize future expenses and approve all proposed operating expenses within the limits of authorization.Ensure proper facility, property, and vehicle maintenance is performed.Immediately report all significant, unexpected, or potential expenses that arise as part of operating a business.Ensure adherence by all staff to all stated policies and procedures, OSHA standards, and FTC standards. Properly report any/all incidents immediately, as required by company procedures.Funeral DirectorArrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner in keeping with company policies and procedures.Grow market share through active involvement with community, religious and other organizations.Maintain company and funeral home location marketing online and locally as required.Supervise and care for the deceased in a respectful manner and in keeping with regulatory requirements, while performing a variety of tasks which include: removals and transfers, embalming, cosmetology, hairstyling, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos or client families, and the removal, proper care and storage of these items.Operate and maintain the crematory at certain locations, including repositioning and processing of cremated remains as per the Procedures Manual. Where location differences cause Funeral Director to serve as a Crematory Operator, specific responsibilities also include those of a Crematory Operator.Promote and maintain a safe and healthy work environment.Ensure adherence to all professional, state and federal licensing authority, regulations and rules applicable to funeral service.Where regulatory requirements limit pre-need sales to Funeral Directors, the Funeral Director’s specific responsibilities also include those of the Preneed Specialist.Provide aftercare, including delivery of documents, cards, and information on insurance, pre-arrangements for next of kin.Ensure potential pre-need referrals are shared with Preneed Specialist.Supervise the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, floral delivery, picking up supplies, participating in special functions and other duties, as required.Accurately prepare all documents related to funeral services, cremations, and maintenance.Perform office duties and reporting.Clean and maintain all funeral home vehicles.Assist with the maintenance of vehicles, the facility and property, receive caskets and other funeral home supplies as well as place into inventory.Other duties as assigned.SUPERVISORY RESPONSIBILITIESTo lead, supervise, train, and develop (department/location) staff. Ensure roles and responsibilities are clarified and expectations are set. Maintain systems to measure and evaluate direct reports against established metrics. Carry out supervisory responsibilities in accordance with Vertin policies, management processes, and applicable laws. Ensure compliance in all areas for the benefit of employee health and safety. Responsibilities include but are not limited to participating in recruiting, interviewing, hiring, onboarding, training, assigning and directing work, managing and evaluating performance, providing reward and recognition, and terminating employees.EDUCATION, EXPERIENCE, CERTIFICATIONSBachelor’s degree (B.S./B.A.) or equivalent from a college or university, as required to hold the necessary Mortician License in Minnesota and North Dakota; plus, two or more years related experience and/or training within a funeral service setting, where direct oversight/management of others was required, is preferred.SKILLS, QUALIFICATIONS, ABILITIESThe individual must possess these skills and abilities or explain and demonstrate that he or she can perform the essential functions, with or without reasonable accommodation, using some combination of skills and abilities.A strong dedication to serving the needs of others.Strong communicator and consensus builder with staff and the community.Effective oversight of individual or group meetings and objectively determine the varying levels of participation and commitment to the goals of the team.Able to provide management support to all employees at the location level.Able to understand the importance of sound business practices and how that supports the overall mission of the business.Solid understanding of marketing and merchandising, as well as clarity on how to utilize both to achieve stated goals.Able to take direction/guidance from leadership, then implement those policies into the daily operations of the business.Able to prioritize, multi-task and effectively delegate tasks when appropriate.CORE COMPETENCIESExhibits Ethics, Integrity, and Vertin’s Core ValuesDrives for ResultsDemonstrates Strategic AgilityLeverages Differences and Practices InclusionCoaches and Develops OthersCreates Engaged, Winning TeamsDisplays Self-Awareness and Personal AccountabilityCommunicates EffectivelyPHYSICAL DEMANDSTo perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The job is frequently expected to lift, carry, push or pull bodies, with assistance of mobile equipment or additional personnel, from removal sites such as homes or institutions involving tight corners, stairs or other difficult to maneuver areas.The job is frequently expected to lift, carry, push or pull bodies or objects weighing up to 150 pounds (without assistance of mobile, powered equipment).Physical effort requiring manual dexterity is occasionally required (i.e. between 25% and 75% of time on the job.)Physical work pace and/or exertion may bring on a limited amount of physical fatigueWORK CONDITIONS, TRAVEL, AND ENVIRONMENTWhen considering the physical environment, the job works within, the following factors may apply:Moderate odors, dust or fumes may cause discomfort and/or irritation to eyes or respiratory passages.Occupational exposure to bloodborne pathogens and to hazardous chemicals including formaldehyde or formalin.There is necessary exposure to dangerous chemicals, disease, carcinogens or radioactivity (even though protective clothing is worn)Travel is variable and will generally be limited to that required in order to properly serve any/all families under the care of the business. Additional business travel will occasionally be requested in conjunction with company or industry functions. The position will work normal business hours however may need to work early mornings, evening and/or weekends to ensure goals are met and families are served.Apply Now Name First Last Email Upload Resume and Cover Letter Accepted file types: pdf, docx, doc, Max. file size: 20 MB.
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