Principal Software Engineer

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier throughThe Sprinklr Way .Job DescriptionSummary:VOIP developer will be responsible to provide expert level support for complex to highly complex Voice over IP (VoIP), voicemail and network systems andoversee and engage in the development, design, implementation and support.As VOIP Developer you will:Design, develop and implement telephony networks with various components like SIP-Proxies, SDP, Media Servers, TURN/STUN servers, Load Balancers etc. to create a complete VoIP architecture. We’re building a large scalable product and it’d be an exciting journey to work on every component.You’ll be responsible for building a highly available, fault tolerant and highly scalable platform. We’re looking at millions of calls and thousands of users hosted in highly stable environment.Bring in best practices from your expert experience on every layer you’ve worked with.Work with other engineers to build a robust platform implementing stress tests, resiliency components and measuring latency at every point of inflection. We’re obsessed with high performance networks and systems, and you’ll be responsible for building along with the team of skilled individuals.You’ll bring expert opinion to the table. We’re looking for prolific individuals who know the landscape very well.Required Skills:The ideal candidate should be having 2-10 years of work experience and possess the following skills :Should have experience with telephony protocols like SIP, RTP, WebRTC.Should have expert understanding of networking between components of telephony infrastructure e.g. candidate resolution in WebRTC connectivity must not be an alient concept to you, you’ll know how are signalling and data packets routed through complex network and will be able to independently debug any components involved in the design.Experience with tooling in telephony infra e.g. monitoring, logging, profiling, deployments and dynamic templating of media servers and SIP proxies.Strong understanding of protocols and freeSWITCH, Kamailio, openSIPS. You should have hands-on experience on these.Strong experience on coding and debugging skills in Go or C and Javaand good Knowledge of Linux. You are a programmer, right now.Required Educational Qualification:B.Tech ( Any Specialization )Why You’ll Love Sprinklr:We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.Compensation Range$161,000 – $215,000 – $269,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’sdiscretionary bonus plan, commission plan and/or equity plan, depending on role.US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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