Quest Groups LLC Director of Community – Web3 San Francisco, CA Mid-level · Full time

Manage a team of 2-3 members to create and oversee programs to educate, engage, and excite the community as well as nurture a sense of trust and belongingnessDesign and implement community management structure and practices to facilitate the community’s own ability to organize, scale, and growDesign and organize community events; identify opportunities to craft fun and unique community experiences, including by encouraging and supporting community-led initiativesBrainstorm and implement ideas for engagement with community volunteers on Discord, who are among the most active and enthusiastic community membersSet up mechanisms to identify, recruit, onboard, and champion new volunteers, enabling them to contribute to the community and project in diverse waysMonitor community feedback and provide summary reports – be the eyes and the ears of the community and the gauge for community sentimentAddress daily community escalations and questions by empowering the volunteers with necessary information to help effectively guide community membersManage and improve support ticket system for bug reporting, feature request, and general feedback from the communityIdentify specific needs for knowledge base for community members and lead its creation and ongoing management; assist Content Team with various other content ideasSkills/Requirements:4+ years of experience in community management, including successfully managing a team to deliver outstanding results in a fast-paced environment3 key skills: (1) organizational, (2) analytical, and (3) written communicationAble to prioritize and manage multiple projects with different deliverables and deadlinesExcels at putting structure and insights on ambiguity and enables teammates to effectively function in a “messy” environmentA self-starter who can identify dependencies with other team members and work cross-functionallyThrives in an iterative startup work culture involving rapid implementation of ideas and continual improvementsNative or fluent English speakerRemote work from anywhere. However, work hours must at least partially overlap with the United States West Coast work hoursDeep understanding of the crypto ecosystemPrevious work experience managing and growing massive communities (100k+)Experience using Discord and Telegram for community coordinationStrong written communication skills and English proficiency Quest Groups offers human capital for high-growth and leading-edge tech startup companies connecting them with top talent. Led By Community Jobs is on Pallet — Where creators turn their community into recruiting networks