Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
This Call Center Representative role supports customers by handling inbound and outbound phone interactions in a high-volume service environment. The position focuses on answering questions, resolving routine issues, documenting calls accurately, and directing more complex matters to the appropriate team. Typical duties include verifying account information, explaining basic policies or procedures, entering notes into a system, and maintaining professional communication throughout each contact. A baseline qualification for this role is strong verbal communication, active listening, basic computer proficiency, and the ability to stay organized while managing multiple tasks. Prior customer service or call center experience is helpful, though not always required if the candidate demonstrates solid phone etiquette and reliability. Work is generally performed at a desk using a headset and computer, with frequent sitting, typing, and speaking for extended periods. The schedule is full time and may include standard weekday hours, with occasional coverage needs depending on business demands.
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