The current food supply chain is costly, inefficient, and wasteful. By the time we get our produce, 1500 miles and 12 days after it’s been picked, it has lost 50% of its nutrition and been sprayed with pesticides and/or injected with chemical additives. 67% of Americans don’t trust the safety of the food they eat, and our health is the trade-off in Big Ag’s harmful farming practices which focus on fast profit, not sustainability.
Farm to People’s mission is to make great food conveniently available to everyone in NYC. We provide an easy alternative or compliment to other channels like farm stands, CSAs and farmers markets. Here, you have access to high quality food and the ability to enjoy deliveries on your schedule, with no upfront fees, or large time commitments. Eating sustainably should be a no brainer!
Job description
We are looking for a Customer Service Representative superstar to join our team! The candidate needs to have excellent communication skills, writing skills, and advanced Excel/Google sheets and other online software skills. This role requires attention to detail, strong organizational skills, the ability to work well with others, and the capability to meet tight deadlines while juggling multiple critical and time sensitive orders. You must understand business priorities, demonstrate the ability to proactively anticipate needs, and be a force for driving improvement.
What You’ll Do:
Promptly answer written customer service tickets
Field calls from customers during in-office hours
Report weekly issues to the operations team
Proactively communicate product shortages to customers via email; issue credits accordingly
Proactively communicate about billing via emails or calls
Track and monitor key performance indicators (e.g. email response times, delivery satisfaction survey responses, and credits/refunds issued, etc.)
Work with the team to maintain consistency between the product & our online communication
Field phone calls and text messages from delivery drivers who require assistance locating or communicating with customers while on their delivery route
Collaborate with the Fleet team to communicate and troubleshoot customer delivery experiences
Communicate unexpected order and/or product availability changes to customers in a timely manner
Assist with miscellaneous printing, spreadsheet formatting, office tasks as required
Who You Are:
Admirer of the “Zappos way” of approaching customer service
A superior verbal and written communicator, skilled at navigating the occasional disagreeable situation
An individual with a strong sense of urgency and firm grasp of business ethics
A motivated, positive, and empathetic individual with a genuine concern and passion for helping others
Skilled multi-tasker who is able to quickly move between tasks without losing focus or productivity
Self-professed foodie with a broad knowledge of produce varieties, growing practices, and clean ingredients.
Detail-oriented initiative-taker who anticipates customer needs and proactively identifies/resolves issues
Conscious coworker whose actions support and contribute to a positive and professional work environment
Quick learner who is comfortable navigating multiple internal systems & processes daily
A spreadsheet conqueror (Excel/Google Sheets proficient in the use of advanced functions)
COMPENSATION
This position is paid: $25 per hour (after 2-week training period at $20/h)
Additional Perks:
30% discount on Farm To People
PTO: 1 hour earned per 30 hours worked
Partial coverage of company health insurance plan
SCHEDULE:
Monday - Friday (flex), 40 hours per week
Compensation
this position is: hourly, $20/hr +
Role requirements
Required skills
excellent communication skills
writing skills
advanced Excel/Google sheets and other online software skills
attention to detail
strong organizational skills
ability to work well with others
capability to meet tight deadlines
ability to proactively anticipate needs
ability to understand business priorities
superior verbal and written communicator
skilled at navigating the occasional disagreeable situation
strong sense of urgency
firm grasp of business ethics
motivated
positive
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