Operations Lead (WFS, Etsy)
Pixie Scout
|
Brooklyn, NY
Full-time
On-site
$
75,000 - 100,000 per year
Pixie Scout is a collaborative team of food and hospitality professionals creating and sharing food and beverage provisions in service of transformative and joyful food experiences.
We source our ingredients from biodiverse and sustainable operations within our regional food shed as well as suppliers aligned with our values.
We rely on collaborative teamwork where ideas and contributions are encouraged and valued.
We practice mutual respect, sharing leadership roles, empowering each other to take ownership of what we do and how we do it.
Job description
Operations Lead
Pixie Scout Workplace Food Services: Etsy (Full-Time, Onsite)
The Operations Lead is a full-time role on Pixie Scout’s Workplace Food Services team at Etsy. The position directs all operational aspects of the food program, including system management, communications, equipment/supplies, team management, menu planning, data reporting, and the Pantry Program.
Qualifications include extensive experience in hospitality and food service operations, strong leadership and administrative skills, proficiency with spreadsheet-based systems, and excellent written/verbal communication skills.
Duties include the following:
Daily Operational Oversight
Build and maintain spreadsheet systems to centralize all operational data.
Coordinate digital and physical signage content with Etsy.
Liaise with Etsy and vendors on equipment maintenance, infrastructure updates, badge access, and feedback resolution.
Manage non-food supply inventory and team communication channels (Slack/radios).
Oversee operations for the Chef Residency Program, including menu reviews and hosting guest chefs.
Team Training and Management
Manage Culinary Production, Service/Expo, F.I.R., and Pantry Stocking teams alongside the Culinary Lead.
Handle hiring, onboarding, scheduling, policy documentation, and attendance monitoring.
Verify and submit weekly timesheets to the Director of Operations for payroll processing.
Oversee the F.I.R. + Pantry team in receiving shipments, stocking pantry spaces, and maintaining equipment.
Food Safety and DOHMH Compliance
Ensure program-wide adherence to NYC DOHMH standards, leading walkthroughs and inspections.
Procurement and Inventory Management
Manage all Pantry Program product ordering, vendor accounts, and stock procurement.
Support Culinary Lead with general food procurement and handle outbound equipment returns or food fulfillment.
Menu Planning
Co-lead quarterly menu development with the Culinary Lead and gather feedback from Etsy stakeholders.
Client Interfacing
Serve as the main liaison between Etsy and Pixie Scout, managing day-to-day operations and client communication.
Escalate critical concerns to the Director of Workplace Food Services when necessary.
Internal and Client-Facing Reporting
Submit weekly billing information to Pixie Scout Accounting.
Track and analyze program data (sales volume, item performance, feedback) for weekly and quarterly reports.
Pixie Scout Leadership
Contribute to Pixie Scout's growth initiatives and expansion planning within existing workload capacity.
Job requirements:
4+ years of professional culinary experience
1+ year of professional culinary leadership experience
Understanding of and adherence to NYC DOHMH standards and policies
NYC Food Protection Certificate required
English Language Proficiency: written and verbal fluency required
Computer Skills: Google Workspace applications including Docs and Sheets, mobile applications including Slack and Homebase
Job details:
40-45 hour work week, Monday - Friday
Daily schedule that falls between 6:30 AM - 5:30 PM
For this position, we are offering a salary range of $75k - $85k
Employer-sponsored Health Insurance, Dental and Vision benefits
Employer-Matched 401k plan
Paid Sick Leave and Paid Time Off benefits
Compensation
this position is: salaried, $75,000 - $100,000
Role requirements
Minimum relevant experience: 4 years
Required skills
hospitality and food service operations
leadership skills
administrative skills
proficiency with spreadsheet-based systems
excellent written/verbal communication skills
Google Workspace applications including Docs and Sheets
mobile applications including Slack and Homebase
Understanding of and adherence to NYC DOHMH standards and policies
English Language Proficiency: written and verbal fluency required
Required certifications or licenses
NYC Food Protection Certificate required
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