At Raaka, we make chocolate from scratch without roasting, focusing on innovative and creative ways to develop flavor while preserving the complexity of cacao in every bite. We're a team of about twenty people committed to making delicious and unique chocolate and doing so in ways that maximize positive social and environmental impact. We proudly source high-quality cacao through a direct trade model that supports healthy communities and sustainability.
Our chocolate showcases the variety of cacao beans we work with and the unconventional and inventive ways we develop their flavors. At our Red Hook factory, we age cacao nibs in bourbon casks, steam them over simmering wine, and infuse them with whole foods, teas, herbs, and spices. In 14 years, we’ve grown organically from making chocolate in an apartment to sell at a farmer's market into a national brand operating out of a 4,000 square foot production facility.
Job description
JOB DESCRIPTION
We're looking for a passionate and friendly individual to join our Retail & Experience Team. The retail associate will be the face of Raaka during the weekend and assist in other departments as needed. Primarily, this person is responsible for maintaining the retail space, completing transactions, checking-in students for classes, and educating visitors on our company and what makes our chocolate unique. As part of our Experience team, this person will assist our educators with classroom set-up and break-down, help with prep for private events, and do off-site tabling for private bookings as needed. Other duties of this role include helping out other departments as needed. There is opportunity for this person to learn more about chocolate production, wrapping, and fulfillment, in addition to the Retail & Experience role.
JOB RESPONSIBILITES:
Complete opening and closing procedures for our retail space, including cash-handling, inventory count, and product rotation
Maintain a clean and organized retail environment
Communicate our brand narrative to all customers and students
Understand our full product line and how to guide people through tasting chocolate, cacao origins, and our process of chocolate making, and what we stand for as a company
Assist with checking-in students for our weekend classes, and assist with classroom set-up and break-down as needed
Provide support during events as needed, often in the form of event prep and tabling
Provide hands-on assistance to other departments as needed. Some tasks include packing wholesale and direct-to-consumer orders, assembling boxes, and packaging products.
REQUIREMENTS:
MUST be able to work Saturday & Sunday, 16 hrs total
Retail experience required
Customer service experience required
Comfortable with public speaking and communicating to groups and individuals
Friendly, outgoing, eloquent, sincere, approachable, professional demeanor
Technologically proficient (email, Shopify, and other class related apps and communication) or willing to learn
Passionate about ethical food systems, craft food industry, small businesses, and chocolate
Ability to multitask and stay flexible in a dynamic work environment
Active problem solving skills
Self-accountability
Attention to detail
Ability to work cleanly and efficiently
Ability to lift 30 lbs.
COMPENSATION
$20 per hour
Compensation
this position is: hourly, varies DOE, $20.00 - $20.00
Role requirements
Required skills
Retail experience required
Customer service experience required
Comfortable with public speaking and communicating to groups and individuals
Technologically proficient (email, Shopify, and other class related apps and communication) or willing to learn
Ability to multitask and stay flexible in a dynamic work environment
Active problem solving skills
Self-accountability
Attention to detail
Ability to work cleanly and efficiently
Ability to lift 30 lbs.
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