Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
A call center representative handles incoming and outgoing customer calls for a busy Staten Island office, providing accurate information and resolving routine service questions. Typical duties include answering inquiries, documenting interactions, updating account details, following call scripts and quality standards, and escalating issues that require additional review. The role also requires careful note-taking, basic computer navigation, and consistent communication with customers in a professional manner. Candidates should have a high school diploma or equivalent, strong verbal communication skills, good listening ability, and comfort using phone and data-entry systems. Prior customer service or call center experience is helpful, though not always required if the applicant can learn quickly and remain organized under pressure. This work is generally performed in an office or contact center setting and involves sitting for long periods, speaking frequently, and using a keyboard and headset. The schedule is full time and may include standard business hours or other assigned shifts based on operational needs.
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