Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Call Center Representative supports customers by handling inbound and outbound phone inquiries, providing accurate information, and resolving routine concerns in a courteous and efficient manner. Typical duties include documenting calls, updating account records, following call scripts and service procedures, and escalating issues that require additional review. The role requires clear verbal communication, strong attention to detail, basic computer and data-entry skills, and the ability to stay organized in a fast-paced environment. Prior customer service or call center experience is helpful but not always required. A high school diploma or equivalent is generally expected. This position is typically full time and may involve regular scheduled shifts with consistent attendance requirements. Work is usually performed seated at a workstation, with frequent use of a headset, telephone, and computer while maintaining professionalism throughout the shift.
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