Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Call Center Representative handles incoming and outbound customer contacts for a fast-paced service environment in Staten Island. This role focuses on answering questions, resolving routine issues, documenting interactions accurately, and directing customers to the appropriate resources when needed. Typical duties include using phone and computer systems to review account details, follow call scripts and service guidelines, update records, and maintain a professional tone throughout each interaction. The position may also involve scheduling follow-up calls, escalating complex concerns, and meeting quality and productivity standards. Baseline qualifications include a high school diploma or equivalent, strong verbal communication skills, basic computer proficiency, accurate data entry, and the ability to stay organized while managing multiple priorities. Prior customer service or call center experience is helpful. The work is performed on a full-time basis, with hours that may include scheduled weekday, evening, or weekend shifts depending on business needs. The job is primarily sedentary, with regular use of a telephone, headset, and computer.
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