Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
This Call Center Representative role supports customers by answering inbound calls, resolving routine questions, and documenting each interaction accurately in the system. The position is suited to someone who communicates clearly, stays calm under pressure, and can balance service quality with efficiency in a busy office setting in Staten Island. Typical duties include verifying account details, routing requests to the appropriate department, following established scripts and procedures, and escalating complex issues when needed. Strong listening skills, basic computer proficiency, and the ability to type accurately while speaking with callers are important. Prior customer service or call center experience is helpful, though not always required if the candidate can learn quickly and handle repetitive tasks professionally. This work may involve sitting for long periods, using a headset, and working at a computer throughout the shift. The schedule is full time and may include assigned weekday, evening, or weekend hours depending on operational needs.
Advertisement