Customer Service Representative

Confidential employer | Bronx, New York, NY Full-time On-site $ 18 - 25 per hour
The Customer Service Representative assists customers by answering questions, resolving routine issues, and providing accurate information in a Bronx office or call-handling environment. Day-to-day responsibilities often include responding to phone or written inquiries, documenting customer interactions, explaining basic policies or procedures, and escalating more complex matters to the appropriate team. The role requires a calm, helpful approach, strong listening skills, and the ability to communicate clearly in a professional manner. Candidates should be comfortable using computer systems to look up records, update notes, and track requests, while staying organized in a fast-paced setting. Prior experience in customer service, retail, call centers, or another client-facing role is usually beneficial. Depending on the workplace, the job may involve extended periods of sitting, frequent computer and phone use, and steady interaction with customers throughout the day. This is a full-time position with a schedule that generally follows established business hours, though specific shifts may vary based on operational needs.