Customer Service Representative

Confidential employer | Bronx, New York, NY Full-time On-site $ 18 - 25 per hour
The Customer Service Representative assists customers by providing accurate information, resolving routine issues, and helping maintain a positive service experience. In a Bronx office or call center setting, the role commonly includes answering inbound calls, responding to questions, documenting interactions, updating account information, researching concerns, and escalating issues when needed. Depending on the workflow, the representative may also process requests, follow established service procedures, and coordinate with other departments to complete customer needs. Baseline qualifications typically include previous customer service or administrative experience, clear verbal and written communication, basic computer skills, and the ability to stay organized while handling multiple tasks. A calm, professional manner and good problem-solving ability are important. The job is usually performed in an office environment with frequent use of a phone and computer, and may involve sitting for extended periods. The schedule is full time and generally follows assigned daytime business hours, with occasional adjustments based on operational needs.
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