Customer Service Representative

Confidential employer | Bronx, New York, NY Full-time On-site $ 18 - 25 per hour
The Customer Service Representative supports daily front-line operations by assisting customers, resolving routine questions, and helping maintain a professional and organized service environment in a Bronx location. Typical duties include answering incoming inquiries, processing transactions or requests accurately, documenting issues, and directing customers to the appropriate resource when needed. The role may also involve handling complaints with patience, following established procedures, and keeping records current so service matters are tracked properly. Basic qualifications usually include strong verbal communication skills, attention to detail, comfort using common office or point-of-sale systems, and the ability to stay calm in busy situations. Prior customer service experience is helpful, though employers may consider candidates with transferable skills from retail, hospitality, or administrative work. This position generally requires sitting, standing, and occasional lifting of light materials. The schedule is full time and may include weekdays, evenings, or weekends depending on business needs.
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