Customer Service Representative

Confidential employer | Bronx, New York, NY Full-time On-site $ 18 - 25 per hour
The Customer Service Representative supports Bronx customers by answering questions, resolving routine issues, and helping maintain a smooth service experience. Typical duties include responding to inbound calls or messages, documenting interactions accurately, processing account updates, and escalating more complex concerns to the appropriate team. The role may also involve following up on open items, explaining policies or procedures, and keeping records organized and current. A successful candidate will communicate clearly, stay professional under pressure, and use good judgment when handling sensitive information. Basic computer skills, attention to detail, and prior experience in a customer-facing environment are helpful. Bilingual skills may be useful in a diverse New York City setting, though they are not required unless specifically stated by the employer. This is a full-time position with a schedule that may include weekdays and some evening or weekend coverage depending on business needs.
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