Hotel Front Desk Agent

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Hotel Front Desk Agent is responsible for supporting smooth guest arrivals, departures, and day-to-day front desk operations in a busy Staten Island hotel setting. Typical duties include greeting visitors, checking guests in and out, answering phone calls, confirming reservations, handling basic guest questions, processing payments, and coordinating with housekeeping or maintenance when issues are reported. The role also requires accurate recordkeeping, attention to detail, and a professional approach when resolving service concerns. Strong communication and customer service skills are important, along with basic computer proficiency and the ability to learn hotel property systems. Prior front desk, hospitality, or other guest service experience is helpful, though not always required if the candidate can demonstrate reliability and good judgment. This position typically involves standing for portions of the shift, occasional lifting of light materials, and working in a fast-paced environment. Schedule may include days, evenings, weekends, or holidays based on operational needs.
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