Hotel Front Desk Agent

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Hotel Front Desk Agent serves as the first point of contact for guests and helps support smooth day-to-day operations at the front desk. Typical duties include greeting arrivals, handling check-ins and checkouts, confirming reservations, answering questions about hotel services, and coordinating with housekeeping or maintenance when guest needs arise. The role also involves processing payments accurately, documenting requests, and maintaining a professional and organized reception area. Strong customer service skills, clear verbal communication, basic computer comfort, and the ability to stay calm under pressure are important. Prior hospitality or reception experience is helpful, and attention to detail is needed when handling guest information and transactions. This position may involve standing for long periods, occasional lifting of light items, and regular interaction with the public. Schedule coverage may include days, evenings, weekends, and holidays depending on business needs.
Advertisement