Hotel Front Desk Agent

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
A Hotel Front Desk Agent serves as the first point of contact for guests and helps ensure a smooth stay from arrival through departure. Typical duties include greeting visitors, checking guests in and out, confirming reservations, answering questions about hotel services, handling room key issues, and communicating with housekeeping or other departments about guest needs. The role may also involve processing payments, documenting requests accurately, and resolving routine service concerns in a calm, professional manner. Basic qualifications usually include prior customer service experience, strong communication skills, comfort using computers and reservation systems, and the ability to stay organized in a busy environment. Attention to detail, patience, and a polished, guest-focused approach are important. The work is generally performed at a front desk and may require standing for periods of time and occasional lifting of light items such as paperwork or small packages. Schedule may include weekdays, weekends, evenings, or holidays depending on hotel operations.
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