Location: NYC preferred (If in NYC- Hybrid 3 days/week in FiDi Office)
Type
: Full-time
Reports to: Head of Product
Team: Product
About Supercircle
Supercircle is the AI-powered operating system for recovering value from billions of unsold and post-sale products across global retail. Brands lose $170B a year to returned, damaged, and excess inventory, and 60% of products and clothing are burned or landfilled within a year of manufacture date. We are unlocking waste as a value generator rather than a cost center, building a new reverse logistics economy for the world’s leading brands.
Our AI-powered platform is already the de facto partner for the enterprise market trusted by 100+ brands including J.Crew, VF Corp, GUESS, Reformation, FIGS and Parachute, and has already orchestrated the diversion of 12M+ products from t-shirts to basketballs from landfill while returning $50M+ to our partners' P&Ls.
Supercircle is a leading venture backed company in NYC that has raised $40M+ to date from top VCs, including a $24M Series A led by Foundry in 2025 and continuing to grow even faster as we move towards our next round.
Led by multi-time co-founders in tech, retail, fashion, and supply chain, Supercircle’s stacked team includes one of the former founders at Gilt Groupe and operators from companies including Flexport, eBay, Equinox, Gap, The RealReal, Afterpay, Meta and Google.
We are building the rails for an industry that has, until now, run on spreadsheets and pallets — and we're just getting started on the $170B+ in unmanaged inventory and unrecovered value sitting on brands' balance sheets.
About the Role
We're looking for a Senior Product Manager to own Supercircle's Recovery OS, an AI platform that helps leading retail brands turn returns, damages, excess, and consumer trade-ins into value that makes circularity work at scale.
That means: The full B2B experience for the largest brands in the world to manage the intelligent recovery of millions of items and the proprietary warehouse tools used in our facilities to intelligently intake, sort, and route every item to the right place. We are the system of record that captures item-level data with a full, auditable chain of custody, and provides a reporting and value-realization layer that brand finance, sustainability, and compliance teams depend on.
What You'll Own
AI-Driven System of Action
Partner with engineering on customer-facing and internal AI capabilities, including automated intake, smart sorting, and intelligent routing.
Leverage AI-first tools and methodologies to accelerate product discovery, prototyping, and operational execution.
Value Realization & ROI Reporting
Build customer-facing analytics and reporting suites that clearly quantify financial returns, compliance tracking, and sustainability ROI for partner brands.
Continue to accelerate Recovery OS as an indispensable system of record aligned with emerging global compliance, duty, and regulatory standards.
Warehouse Processing & Operator Experience
Drive frontline software user experience to maximize operator efficiency, processing speed, and accuracy across physical recovery operations.
Own key operational throughput metrics, quality assurance, and overall platform adoption within warehouse environments.
System of Record & Data Integrity
Architect and maintain a scalable item-level data schema to strengthen an audit-ready chain of custody across the product lifecycle.
Automate data capture mechanisms to ensure enterprise-grade reliability and precision for executive-level brand reporting.
Platform Configurability & Scalability
Standardize and unify disparate workflows into a highly configurable, protocol-driven platform to streamline enterprise onboarding.
Design self-serve and administrative tools that reduce custom engineering effort when expanding partner integration capabilities.
Who You Are
You're a systems thinker who finds the engine room as exciting as the user-facing surface. You get energy from building consumer grade B2B experiences along with the connective data backbone tissue.
You're deeply AI-native as your actual operating mode and how you work every day. When you see a problem, your instinct is to open a tool and start prototyping, not schedule a meeting. By the time you present an idea, you already have something working.
You're comfortable being the only one of your kind. A blank canvas is energizing, and you thrive in an early-stage Series A environment.
You can hold your own anywhere: scrappy enough to debug a scan flow on the warehouse floor with three engineers, polished enough to walk a brand CFO through a value-realization report and make the ROI undeniable.
The people making circularity happen at the largest brands in the world have previously been handed clunky enterprise tools for decades, and you are genuinely excited to build them something better.
Experience We're Looking For
Required:
AI-native workflows as your actual day-to-day: you can describe what you built with them in the last month
A deep understanding of how to define, ship, observe, and manage user-facing AI powered products
Data product or system-of-record experience: defining where data is captured, designing chain of custody, building trustworthy reporting on messy real-world inputs
Built reporting for external stakeholders who made real decisions from it: finance, compliance, or executive audiences
Experience at a company under 200 people where you personally owned a product area with limited resources
Strongly preferred:
A specific story of turning custom or manual processes into a configurable platform ("we had N one-off builds, I collapsed them into one system")
Mix of early-stage (Series A–C) experience building from scratch and a scaled operations or data-heavy environment where you developed rigor and measurement discipline
Hands-on design of power-user or operator experiences: efficiency, error-proofing, information density, scanner ergonomics
Compliance or regulatory reporting background (duty drawback, EPR, financial reconciliation, or similar)
Background in recommerce, resale, WMS, fulfillment, fintech reconciliation, or supply-chain tech
Why Supercircle
We're the de facto technology and supply chain infrastructure for the post-sale economy. 100+ brands run on our physical AI network to route returns, excess, and trade-ins to their highest-value outcome, and we've already returned $50M+ to their P&Ls. As part of our team, you'll have the rare chance to be a market maker in a category where market, AI, and policy tailwinds are converging at once. If you're ready to define an industry and build with us, let's talk.
COMMITMENT TO DIVERSITY:
SUPERCIRCLE is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone is welcome, is celebrated for being themselves, and can succeed together.
SUPERCIRCLE is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex, age, disability, gender identity, sexual orientation, military service, caregiver status, credit history, immigration status, or any other status protected under applicable law.
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