Hotel Front Desk Agent

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Hotel Front Desk Agent serves as the first point of contact for guests and helps ensure smooth day-to-day operations at the front desk. Typical duties include greeting arrivals, checking guests in and out, confirming reservations, answering phone calls, responding to basic guest questions, handling room key issues, and coordinating routine communication with housekeeping or other departments when needed. The role also requires accurate use of front desk systems, careful recordkeeping, and a professional approach when resolving common service concerns. Qualified candidates should have prior customer service experience, strong communication skills, basic computer proficiency, and the ability to stay organized in a busy hospitality setting. Attention to detail, patience, and a calm manner are important. The work is performed on-site in a guest-facing environment and may involve standing for extended periods, walking short distances, and occasional lifting of light items such as luggage tags or office supplies. Schedule may include weekends, holidays, and varied shifts based on business needs.
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